IT Support Technician

IT Support Technician 

Location: Sedgefield  |   Job Ref: 191039ITST

If you are an IT person, keen to progress your career, this role at PragmatIC could be ideal for you. There will be the opportunity to get involved with a wide range of tasks including installing and configuring computer systems, diagnosing hardware and software faults and solving technical and applications problems, both over the phone and in person. No day will be the same!

To apply: send your cv to

Key tasks

  • Install and configure computer hardware, software, systems, networks, printers and scanners
  • Monitor and maintain computer systems and networks
  • Assist with implementation of various IT projects
  • Troubleshoot system and network problems, diagnosing and solving hardware or software faults
  • Set up new users' accounts and profiles and deal with password issues

Qualifications and training

  • Degree or equivalent experience in computer science or related discipline (an advantage)
  • Additional training courses in Windows Server 2012 or higher, Cisco CCNA (an advantage)

Skills and experience

  • Previous experience of Office 365 support
  • Evidence of Windows Server 2012 or higher support
  • Demonstrable knowledge of Windows 10
  • Strong proficiency in resolving issues
  • Proof of clear communication skills
  • Excellent at problem solving
  • Ability to work independently and as part of a team
  • Substantial use of Linux (an advantage)
  • Working knowledge of Networking (an advantage)
  • Working knowledge of VLAN (an advantage)
  • Working knowledge of PowerShell (an advantage)